1. Who we are
Second Skin Aesthetics is operated by Leanne Ashbacher, (ABN 68 586 641 696).
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What information we collect
We may collect personal and sensitive information, including:
- Name, email address, phone number, and date of birth
- Booking and appointment details
- Health and medical information relevant to your treatment, including medical history and contraindications
- Clinical notes and treatment records
- Before and after photographs (with your consent)
- Payment information (processed securely via third party providers)
- Website enquiries and communications with us
Health information is classified as sensitive information under Australian privacy law and is handled with a higher level of care.
3. How we collect information
We collect information directly from you when you:
- Complete website enquiry forms
- Book appointments online
- Attend consultations or treatments
- Communicate with us by email, phone, or in person
Information is collected only where reasonably necessary to provide our services.
4. Why we collect your information
We collect and use your information to:
- Provide cosmetic medical and aesthetic services safely and appropriately
- Assess suitability for treatments
- Maintain accurate medical and treatment records
- Manage bookings, payments, and client communication
- Meet our professional, ethical, and legal obligations
We do not use your health information for marketing purposes.
5. Storage and security
Your information is stored securely using practice management software, including Juvae360.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Access is limited to authorised personnel only.
Payment information is processed securely via Stripe. We do not store full payment card details.
6. Disclosure of information
We may disclose your information only where necessary, including to:
- Practice management and booking software providers
- Payment processors for transaction purposes
- Registered health practitioners involved in your care
- Regulatory or legal authorities where required by law
We do not sell or rent your personal information.
7. Overseas disclosure
We do not intentionally disclose personal information to overseas recipients. Where third party software providers store data outside Australia, reasonable steps are taken to ensure appropriate privacy protections are in place.
8. Access and correction
You may request access to, or correction of, your personal information by contacting us at:
hello@secondskinaesthetics.com
We will respond within a reasonable timeframe and in accordance with legal requirements.
9. Complaints
If you believe your privacy has been breached, please contact us in writing at:
hello@secondskinaesthetics.com
We take privacy complaints seriously and will investigate promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
